Guest Ready Solutions ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to information collected through our website, digital intake and quote forms, SMS/text messaging program, email communications, and any other channel through which we interact with clients and prospective clients. By submitting a form, opting in to text messages, or otherwise providing us with your information, you agree to the practices described in this Privacy Policy.
| Category |
Examples |
| Contact Information |
Name, email address, mobile phone number, property address |
| Property & Service Details |
Property size, listing details, access codes, service preferences, booking calendars |
| Communications Data |
SMS/text opt-in status, message history, email correspondence, form submissions |
| Payment Information |
Billing address and invoice history (payment card details are processed by our third-party payment processor and are not stored by us) |
| Website Usage Data |
IP address, browser type, pages visited, collected via cookies and similar technologies |
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03.1
To schedule, confirm, and coordinate turnover cleaning and linen services.
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03.2
To send appointment reminders, cleaning confirmations, and service-related updates via SMS, email, or phone.
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03.3
To respond to quote requests, onboarding inquiries, and customer support questions.
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03.4
To process payments and maintain accurate billing records.
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03.5
To improve our services, website, and internal operations.
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03.6
To comply with legal obligations and enforce our Terms of Service.
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04.1
Opt-In Collection: When you submit your mobile phone number through our intake, quote, or contact forms and check the applicable SMS consent box, you opt in to receive text messages from Guest Ready Solutions regarding scheduling, service confirmations, and account-related notifications. Consent is collected separately from any other agreement and is never pre-checked on your behalf.
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04.2
No Sale or Sharing for Marketing Purposes: We will not sell, rent, share, or otherwise disclose your mobile phone number or SMS opt-in consent data to any third party or affiliate for their own marketing or promotional purposes. This category of information is excluded from any general data-sharing practices described elsewhere in this Policy.
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04.3
Service Providers Only: Your mobile number and message data may be shared only with the messaging platform and telecommunications carriers we use to deliver texts (for example, our SMS/CRM platform provider and its underlying carrier network), solely for the purpose of transmitting the messages you have consented to receive.
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04.4
Opting Out: You may withdraw consent at any time by replying STOP to any text message, or by contacting us directly. Reply HELP for assistance. Message and data rates may apply. Message frequency varies. See our Terms of Service for complete SMS program terms.
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04.5
Retention of Consent Records: We retain records of SMS opt-in and opt-out activity for compliance and audit purposes for as long as required under applicable telecommunications and consumer protection regulations.
In plain terms: your phone number is used only to text you about your own service appointments. It is never sold, rented, or handed off to other companies for their marketing campaigns.
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05.1
Service Providers: We share information with vetted third-party vendors who perform services on our behalf, such as scheduling/CRM platforms, payment processors, and cloud hosting providers. These vendors are contractually restricted from using your information for any purpose other than providing services to us.
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05.2
Legal Requirements: We may disclose information if required to do so by law, subpoena, or governmental request, or to protect the rights, property, or safety of Guest Ready Solutions, our clients, or others.
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05.3
Business Transfers: If Guest Ready Solutions is involved in a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction, subject to the same privacy commitments described here.
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05.4
What We Do Not Do: We do not sell your personal information to data brokers or third parties, and we do not share SMS opt-in data or mobile numbers with third parties for their own marketing purposes (see Section 04).
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06.1
Our website may use cookies and similar technologies to remember preferences, understand site usage, and improve functionality.
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06.2
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
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07.1
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
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07.2
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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08.1
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
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08.2
SMS consent and opt-out records are retained separately for compliance and audit purposes as described in Section 04.5.
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09.1
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information.
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09.2
Guest Ready Solutions does not sell personal information as defined under the CCPA/CPRA.
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09.3
To exercise any of these rights, contact us using the information in Section 13. We will verify your request and respond within the timeframe required by law.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.
Our website or communications may contain links to third-party websites or services, including Airbnb, payment processors, and scheduling platforms. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.
If you have questions about this Privacy Policy, our SMS program, or how we handle your information, please contact us at:
Guest Ready Solutions
Email: [email protected]
Phone: +1 (555) 123-4567
Mailing Address: 100 Hospitality Way, Suite 400, Downtown Metro, CA 90210