Cancellation & Rescheduling Policy

01.1 Client may cancel or reschedule a scheduled turnover at no charge with at least 24 hours notice prior to the scheduled service window.
01.2 Cancellations made with less than 24 hours notice will be charged 50% of the agreed cleaning fee for that visit.
01.3 Cancellations made after Guest Ready Solutions has arrived at the property will be charged 100% of the agreed cleaning fee for that visit plus any applicable travel surcharge.
01.4 Guest Ready Solutions may cancel or reschedule a service in the event of emergencies, illness, unsafe conditions, or events beyond our control (force majeure), with as much notice as reasonably possible.

02

Property Access & Operational Windows

02.1 Keyless Access Only: To ensure reliable entry and team safety, we do not accept physical brass keys. Access must be provided via a secure digital keypad code, smart lock, or an on-site lockbox code.
02.2 Client agrees to ensure the property is free of hazardous materials, biohazardous waste, pest infestations, or unsafe conditions. Guest Ready Solutions reserves the right to decline service if unsafe conditions are present, with full charge for the visit.
02.3 Client is responsible for securing or removing personal valuables, medications, confidential documents, and irreplaceable items prior to each service.
02.4 Client agrees to maintain working utilities (electricity, water, and heat/cooling) at the property during all scheduled services.
02.5 If Guest Ready Solutions encounters active pest infestation, Guest Ready Solutions will not perform services and will notify Client immediately. Full cancellation fees may apply.
02.6 Turnaround Windows: We require a minimum 4-hour cleaning window between guest checkout and guest check-in (typically 11:00 AM to 3:00 PM) to guarantee our five-star hospitality standards.
02.7 In most standard cases, standard turnover cleaning will be fully completed on the same day as guest checkout.
02.8 Deep Cleaning & Special Projects: Deep cleaning services, maintenance checks, or custom staging requests are highly technical and require extra time allocations. These must be scheduled independently and cannot be fit into the standard 4-hour same-day turnaround window.

03

Insurance, Liability & Damage

03.1 Guest Ready Solutions carries general liability insurance and is bonded. Certificates of insurance are available upon written request.
03.2 Guest Ready Solutions will take reasonable care in performing all services. In the event of accidental damage caused by Guest Ready Solutions, Client must report the damage in writing within 48 hours of the completed service.
03.3 Guest Ready Solutions' liability for accidental damage is limited to the lesser of: (a) the actual cost of repair or replacement of the damaged item at current market value, or (b) $500 per incident. Guest Ready Solutions is not liable for damage to items of extraordinary value unless disclosed in writing prior to service.
03.4 Guest Ready Solutions is NOT liable for: (a) pre-existing damage or conditions; (b) damage caused by faulty or defective fixtures, appliances, or surfaces; (c) damage or theft caused by third parties; or (d) normal wear and tear.
03.5 Client agrees to indemnify and hold harmless Guest Ready Solutions from any claims arising from the actions of guests staying at the property.
03.6 Neither party shall be liable for indirect, incidental, punitive, or consequential damages under any circumstances.

04

Confidentiality

04.1 Guest Ready Solutions agrees to keep all Client property information, access codes, guest information, and property details strictly confidential and will not disclose such information to any third party without Client's written consent, except as required by law.
04.2 Client acknowledges that Guest Ready Solutions may photograph the property for quality control and documentation purposes only. Photos will not be shared publicly without written consent.

05

Independent Contractor (California Law Compliance)

05.1 Guest Ready Solutions is an independent contractor and not an employee, agent, or partner of Client. Nothing in this Agreement creates an employer-employee relationship.
05.2 Guest Ready Solutions is solely responsible for all federal, state, and local taxes on compensation received under this Agreement, including self-employment taxes.
05.3 This Agreement is structured in compliance with California Assembly Bill 5 (AB-5) and California Business and Professions Code Section 7031. Guest Ready Solutions operates as a duly licensed business entity.
05.4 Any workers engaged by Guest Ready Solutions are employees or subcontractors of Guest Ready Solutions and are not employees of Client.

06

California Consumer Protections

06.1 Home service contracts in California are subject to the California Home Solicitation Sales Act (California Civil Code §1689.5 et seq.) where applicable. Client has the right to cancel this Agreement within 3 business days of signing if solicitation occurred at Client's home.
06.2 This Agreement does not waive any rights Client may have under the California Consumer Legal Remedies Act (CLRA), Civil Code §1750 et seq.
06.3 Guest Ready Solutions complies with all applicable California labor laws, including providing workers' compensation coverage where required by law.
06.4 All prices quoted are inclusive of applicable California sales tax where required. Cleaning services are generally exempt from California sales tax; linen rental fees may be subject to applicable tax and will be noted on invoices.

07

Term & Termination

07.1 This Agreement begins on the date signed and continues on a month-to-month basis unless terminated by either party.
07.2 Either party may terminate this Agreement with 14 days written notice to the other party.
07.3 Guest Ready Solutions may terminate this Agreement immediately if Client fails to pay invoices after 30 days, provides unsafe working conditions, or engages in abusive or harassing conduct toward Guest Ready Solutions staff.
07.4 Upon termination, Client remains responsible for payment of all services rendered through the termination date, and all linen sets in possession of the property must be made available for retrieval by Guest Ready Solutions within 5 business days.

08

Dispute Resolution & Governing Law

08.1 This Agreement is governed by the laws of the State of California. Venue for any legal proceedings shall be Tulare County, California.
08.2 In the event of a dispute, both parties agree to first attempt to resolve the matter in good faith through direct communication within 10 business days of written notice of the dispute.
08.3 If direct resolution is unsuccessful, the parties agree to non-binding mediation before initiating any legal action. Mediation costs shall be shared equally.
08.4 For claims within the jurisdiction of California Small Claims Court (currently up to $12,500 for individuals and $6,250 for businesses), either party may file in Small Claims Court in Tulare County.
08.5 The prevailing party in any legal action shall be entitled to recover reasonable attorney's fees and costs as permitted by California law.

09

General Provisions

09.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, quotes, or representations regarding the services described herein.
09.2 Any modifications to this Agreement must be made in writing and signed by both parties.
09.3 If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect (severability).
09.4 Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that provision.
09.5 Notices under this Agreement shall be provided in writing via email or text message to the contact information provided in Section 1, and are effective upon receipt.

10

Account Onboarding, Quotes, & Co-Host Rules

10.1 Quote Response Times: Upon submitting a request via our digital forms, our administrative team will review your property size and listing variables, delivering a customized, final flat-rate quote within 48 to 72 hours.
10.2 Onboarding Timelines: To properly organize calendars, inventory linen sets, and perform team walkthroughs, most new properties require a 1-week setup buffer to go live with our operational schedule.
10.3 Airbnb Co-Hosting Integration: To track real-time booking changes, cancellations, and checkouts seamlessly, clients must add Guest Ready Solutions as a Co-Host within their Airbnb portal:
1. Log into your hosting dashboard and navigate to Menu > Listings.
2. Select the specific property listing and click Co-hosts.
3. Click Invite a co-host and enter our registered onboarding email address.
4. Under permission levels, select "Access calendar and messaging" to allow automated turnover sync.
10.4 Compliance Sign-off: By submitting any consultation form or quote application on our platform, you confirm you have read, understood, and agree to be bound by our active Terms of Service and Privacy Policy.

11

SMS & Text Messaging Terms (A2P 10DLC)

11.1 Consent to Receive Texts: By providing your mobile phone number and opting in through our online forms, you consent to receive recurring SMS/MMS text messages from Guest Ready Solutions regarding turnover scheduling, cleaning confirmations, appointment reminders, co-host coordination, and account-related notifications. Consent is not shared, sold, or transferred to any unaffiliated business.
11.2 Message Frequency: Message frequency varies based on your service schedule and account activity (typically 2-8 messages per month per active property). Message and data rates may apply depending on your mobile carrier plan.
11.3 Consent to receive text messages is not a condition of purchasing any services from Guest Ready Solutions. You may still use our services by contacting us directly via phone or email.
11.4 Help & Opt-Out: Reply HELP to any text message for assistance. Reply STOP at any time to opt out of receiving further text messages from Guest Ready Solutions. You may receive one final confirmation message after opting out. Opting out of SMS does not affect email or phone communications.
11.5 No Third-Party Sharing: We will not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in consent data with third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the services described in Section 11.1. See our Privacy Policy for full details on how we collect, use, and protect your information.
11.6 Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon, and other major U.S. mobile carriers.
11.7 These Mobile Terms of Service are available at this page. Our Privacy Policy can be found at [insert Privacy Policy URL]. Both are referenced at every point where a phone number is collected.